A Refurbished computer is a used computer that has undergone a restoration process.

Refurbished computers can come from various sources, including customer returns, corporate surplus, or devices used for demonstrations in stores.

At Digiplanet all products are refurbished in our own laboratories, meaning that both the hardware and software are updated by a specialized technical team and, subsequently, are sold with the option to upgrade the memory or the disk.

Excellent
Screen, keyboard & trackpad: no scratches
Body: like new, with no visible scratches from a distance of 20 cm

Very good
Screen: no visible scratches when turned on;
Body: minimal signs of use, visible from 30 cm
Keyboard & trackpad: very light scratches

Good
Screen: no visible scratches when turned on;
Keyboard, trackpad & body: small scratches or dents.

The aesthetic anomalies do not affect the good performance of the machine in any way.

At Digiplanet, the refurbishment process involves the following steps: 

1. Selection
"The best brands and models acquired from the best suppliers are selected, and the equipment that is in the best condition is chosen;"

2. Inspection
The computer is examined to assess its condition and need for cleaning and sanitization, and it is determined which parts need to be repaired or replaced;

3. Diagnosis
Tests are carried out at the hardware level and with specific software, functionality tests of ports and connections to external devices, and verification of accessory functionality;

4. Repair
Defective parts are repaired or replaced, external and internal cleaning is performed, malfunctioning electronic components are replaced, data from the hard drive is deleted, software from a legitimate source is installed, and configuration and upgrades are done;

5. Upgrade
Upgrade the hard drive when justified for better performance or for more capacity, and upgrade the memory when necessary for better performance;

6. Quality Control
"Burn out performance tests are carried out, exhaustive functional tests on all critical components, a new final visual inspection, quality assurance of the finished product, and packaging."

The lifespan of a Refurbished computer can vary depending on several factors, such as the age of the computer, the quality of the parts used in the restoration, and the user's care in keeping the computer clean and well-maintained.

"It is important to remember that, just like a new computer, the lifespan of a Refurbished computer will also depend on the user's usage and care. However, a Refurbished computer can last for several years."

A Refurbished computer is cleaned and fully restored. In this way, the previous user's data is erased from the computer's hard drive.

A used computer is sold without any intervention or guarantee of functionality, while a Refurbished computer is reviewed and repaired to ensure it functions properly.

The refurbishment process includes checking all the computer components, replacing damaged or defective parts, and general cleaning of the equipment.

Yes, refurbished computers are a more sustainable option for the environment than buying new computers.

This occurs because the production of new computers requires significant resources and energy, while the reuse of used computers reduces the amount of electronic waste that ends up in landfills.

Yes, refurbished computers are a safe option for buyers, especially for buyers looking for a functional computer but do not want to pay the full price for a new one.

This occurs because, during the reconditioning process, the equipment undergoes a series of rigorous tests and inspections to ensure that everything is functioning correctly.

Any component that does not meet the manufacturer's standards is repaired or replaced to ensure that the computer is in proper working condition.

In many cases, yes, refurbished computers are compatible with newer software and hardware.

However, it is important to check the specifications of the computer before making the purchase to ensure that it meets your needs.

The prices of refurbished computers can vary significantly, depending on the brand, model, age, and specifications of the equipment.

Overall, refurbished computers are significantly cheaper than new ones, making them an attractive option for those looking to save money.

Yes, in most cases, refurbished computers can be customized to meet the specific needs of the buyer.

At Digiplanet, the products have options for upgrading the RAM and/or the hard drive.

Yes, all the equipment available in our store comes with a warranty.

Refurbished equipment purchased from January 1, 2022, has a warranty period of up to 3 years, depending on the region.

This period is considered from the date of the equipment invoice and can be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.

In addition, the batteries of the refurbished equipment have a warranty period of 3 months. If any problem occurs with the battery during this period, you can exercise the warranty period by presenting the warranty certificate and/or proof of purchase (invoice) duly filled out.

The accessories that come with the equipment have a warranty period defined by the manufacturer, which, under legal terms, is at least 2 years for individual consumers. This period is also considered from the date of the equipment invoice and can be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.

However, it is important to emphasize that there are some exclusions from the warranty. Among these exclusions are defects caused by abnormal wear, improper installation, weather conditions, negligence, or accidents, among others. Therefore, if any issue not covered by the warranty occurs, we will provide a quote for the repair of the equipment.

You can learn more at Terms and Conditions – Digiplanet.

'If a device purchased from Digiplanet malfunctions, you can count on the company's technical support.'

Digiplanet has its own technical assistance team and specialized installations to carry out the necessary repairs.

The company has years of experience in the market, providing services to large national institutions, which ensures the quality and efficiency of the services provided.

This technical assistance is available both within and outside the warranty, if necessary. Therefore, if your equipment presents any issues, just contact Digiplanet so that the technical assistance can carry out the necessary maintenance.

If upon receiving the product, you find that it is damaged or does not comply with the description presented in the online store, you can exercise your right of free resolution, returning the product within 14 days from the date of receipt of the same.

To do so, you must inform us of your intention to return through our customer support service, indicating the invoice number and the reason for the return.

"After we receive the return and confirm the condition of the product, we can offer you a new device or proceed with a refund of the amount paid for the product, depending on your preference."

Please note that the transportation costs associated with the return of the product will be your responsibility, unless the product has manufacturing defects or does not comply with the description provided in the online store.

Digiconta ("parent company" of Digiplanet) has an excellent reputation in the Portuguese market, with a proven track record of providing excellent services to large banks, insurance companies, and many other large and medium-sized enterprises.

Furthermore, we are committed to providing our customers with the best products and services, ensuring that we fulfill the guarantees we promised.

Our team is made up of serious and competent professionals who work tirelessly to ensure that all our customers are satisfied with their purchases and have a positive experience in our store.

We are also always available to answer any questions or concerns you may have, and you can contact us through our website or by visiting us at our facilities.

The satisfaction of our customers is our main priority, and we are committed to ensuring that you are completely satisfied with your purchase!

"After the warranty period ends, if the battery needs to be replaced, we suggest that the customer contact us for more information about the available options."

If the battery is internal and needs to be replaced, it is important that the replacement is carried out by an authorized Digiplanet technician, in order to avoid violating the warranty seals and to preserve the remaining warranty coverage.

In the case of external battery replacement, the customer can choose to purchase the battery directly from us or look for an alternative source. However, it is important to emphasize that the use of unauthorized or low-quality batteries may compromise the performance and safety of the computer, as well as void the remaining warranty.

If the computer is out of the warranty period, the warranty period for the replaced or repaired equipment is 6 months.

However, if the battery is replaced during the warranty period, the warranty for the new battery will be 3 months from the date of the invoice.

"It is important to remember that the warranty can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed." 

The battery of the equipment is sent with at least 70% of its original capacity, but most of the time it is above 80%.

All refurbished computers from Digiplanet undergo rigorous testing and inspections, including a detailed assessment of the batteries, ensuring good performance and autonomy for buyers.

Yes, all computers purchased at the Digiplanet store come with the charger included.

Refurbished equipment is classified into different quality levels, based on the physical and functional conditions of the product. 

"We work with various levels of quality, which may vary according to stock availability and the specific conditions of the product." 

Meanwhile, it is important to emphasize that the company strives to provide equipment with the best possible conditions for its customers.

The condition of the equipment can always be found in the product description itself.

If you want to see the equipment before buying, you can visit our facilities and request to view it.

"We have a reserved space for the exhibition of our equipment, where you can test and evaluate the product conditions."

Furthermore, if you have any questions about the equipment conditions, you can contact us via chat or phone to clarify any issues you may have.

Payment via Visa, Mastercard, or American Express debit or credit cards, with secure processing guaranteed by the Viva Wallet gateway. 

ATM
A multibanco reference will be provided at checkout, which must be paid to confirm the order.

Products will only be shipped or available for collection after payment confirmation.

MBWay
'If you use the MBWay service, you can select this option in the payment method. By entering your mobile number, a notification will be sent to the MBWay app or your bank's app, which must be confirmed.'

Products will only be shipped or available for collection after payment confirmation.

Klarna - Pay in Installments
Buy now and pay later with Klarna. Learn all about how to make payments with Klarna here.

Bank Transfer
At the time of checkout, you will be provided with the bank details to which the amount of your order should be transferred, and you should then send the proof of payment to the email clientes@digiplanet.pt.

THE "Equipment will only be reserved for you upon confirmation of payment by Digiplanet, as the availability of the equipment is subject to existing stock. If you wish to guarantee the reservation of the equipment, please proceed with the payment."

In-Store Payment
The payment in the store can be made in cash, debit card, or credit card, and after payment, the product can be picked up.

The equipment will only be reserved for you from the moment of payment, so its delivery will be subject to stock availability. If you wish to guarantee the reservation of the equipment, please proceed with immediate payment through one of the available payment methods.

Yes, your equipment can be delivered to your home or another location of your choice.

Delivery is free for mainland Portugal and Spain on orders over €25.

The equipment purchased will be shipped within 72 business hours after the order and payment confirmation, for products that are in stock immediately and for deliveries in mainland Portugal and Spain. 

"Regarding special offers for companies, this delivery time does not apply."

Deliveries are guaranteed by the carriers Nacex and DHL.

Attention: due to high demand, during the periods of Black Friday, Christmas, and sales, shipping and delivery times may be subject to change.

If you prefer, the equipment can be picked up in-store, after or simultaneously with the payment.

When your order is available for collection, you will be contacted by our Customer Service team. 

'If you have any questions, contact us here.'

The DigiClub is the referral rewards program of Digiplanet, which gives you a predefined amount for each person who makes a purchase through your personal link. 

When making an eligible purchase with your personal link, your friend or family member will automatically receive a discount coupon (percentage) to use on their order, while you will receive a monetary value coupon to deduct from a future purchase.

To learn more, consult the program regulations here.

To sign up for DigiClub, simply create an account on the Digiplanet website, in the login area, or through the DigiClub widget in the bottom left corner of the website.

With DigiClub, the more you share your personalized link with your friends and family, the more you earn!

For each eligible purchase completed through your personal link, you will receive a monetary value coupon.

The value you accumulate over time can be deducted from your purchases, with no limit on usage. 

After you register on our website, you will be able to easily access the DigiClub (gift icon in the bottom right corner of the screen), where you will find your information, including the link that you can share with your friends and family.

You can copy the link and send it via email, text message, or instant message; you can also post the link on your social networks, such as Facebook, Twitter, Instagram, or another social network, to reach a wider audience.

If you are having trouble locating the DigiClub widget, click here.

No, DigiClub is a completely free program and there is no need to make any payment to participate or to sign up.

'Although it does not bring you any advantage, you can cancel your registration in the DigiClub by sending an email with your session details to' digiclub@digiplanet.eco.